Refund Policy

30-day money-back guarantee

If you're not satisfied with Timewise Primary, you can request a full refund within 30 days of your order date. This applies to Individual (monthly and annual) and Whole School plans, including first payments made with a flyer discount code.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or email us at alexneophitou@neweducationoutlook.co.uk and we'll help.

Cancelling

You can cancel your subscription at any time from your account page. You'll keep access until the end of the period you've paid for, and you won't be charged again.

Your statutory rights

This policy does not affect your rights under UK consumer law. See also Paddle's Refund Policy.