Terms of Service

1. Who we are

Timewise Primary is provided by Alexander George Neophitou, a sole trader based in the United Kingdom, trading as Timewise Primary ("we", "us"). When you use Timewise Primary you are contracting with Alexander George Neophitou. Contact: alexneophitou@neweducationoutlook.co.uk.

2. Accepting these terms

By creating an account or continuing to use Timewise Primary, you agree to these terms. If you buy on behalf of a school, you confirm you have authority to bind that school. Individual account holders must be 18 or over.

3. The service

Timewise Primary lets teachers build history, personal and story timelines, present them on interactive whiteboards, share them with pupils on tablets using a class code, and print them. Pupils do not create accounts; they view shared timelines read-only by code.

4. Your account

• Keep your sign-in details confidential. You are responsible for activity under your account.
• Provide accurate information and keep it up to date.
• Do not add personal information about pupils (such as full names or photographs of identifiable children) unless your school has a lawful basis and permission to do so.

5. Plans and licences

The Free plan includes limited access as described on our pricing page. Individual plans are for one teacher. Whole School plans allow the school's lead contact to add up to the purchased number of teachers (12, 20 or 30). We grant you a limited, non-exclusive, non-transferable licence to use Timewise Primary within your plan. You may not resell, share accounts beyond your seat allowance, reverse engineer, or get around plan limits.

6. Payments and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, renewal, cancellation and refund mechanics are governed by Paddle's Buyer Terms. Subscriptions renew automatically (monthly or annually) until cancelled. You can cancel at any time from your account page; access continues until the end of the paid period. Flyer discount codes apply to the first year only; renewals are charged at the standard price. See also our Refund Policy.

7. Acceptable use

You must not use Timewise Primary to:

• break the law or upload unlawful, harmful or inappropriate content for children;
• commit fraud or send spam;
• infringe anyone's intellectual property, including uploading images you do not have the right to use;
• interfere with security, including introducing malware, probing for vulnerabilities, or scraping the service.

8. Your content

You keep ownership of the timelines, text and images you add. You give us a limited licence to store and process that content solely to provide the service to you and the pupils you share it with.

9. Our intellectual property

We own Timewise Primary, including the software, starter units, illustrations, documentation and branding. You may print and use timelines in your classroom, but may not redistribute our content commercially.

10. Service availability

We work hard to keep Timewise Primary running, but we do not guarantee it will be uninterrupted or error-free. To the fullest extent permitted by law, the service is provided "as is" without implied warranties of merchantability or fitness for a particular purpose.

11. Suspension and termination

We may suspend or end access for material breach of these terms, non-payment, security or fraud risks, or repeated or serious policy violations. You may close your account at any time. When access ends, we will delete your timelines and images within a reasonable period; contact us beforehand if you need copies.

12. Liability

Our total liability to you is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses, such as loss of data or goodwill. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law, and your statutory rights as a consumer are not affected.

13. Other terms

We are not responsible for delays caused by events outside our reasonable control. You may not transfer your account without our consent. We may update these terms and will notify account holders of material changes. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.